Docs · Troubleshooting
Troubleshooting
Quick checks
- Confirm you are signed in with the invite email for your workspace.
- Open Connect and verify each source shows as linked for the site you are viewing.
- Run Sync now, wait for it to finish, then refresh the dashboard.
Common issues
Cannot sign in
Private beta is invite-only. Ask an admin to add your email, or request access from the beta page.
Google says permissions are insufficient
Use Re-authorize on Connect and accept the full list of requested access (especially if you added Ads after an earlier login).
Charts or insights are empty
Sync may still be running, or a required source is not linked. Connect the missing source, sync again, then reopen the insight.
Ads data missing
Confirm you selected the correct Ads customer on Connect and that your Google user can view that account in Google Ads.
Bing will not connect
Sign in with the Microsoft account that owns the Bing Webmaster site, then finish linking in Conversion Console.
Clarity is blank
Double-check the project ID and API token from Clarity project settings, then save and sync.
Still need help?
Review Connecting Google & Microsoft and Sync explained, or reach out to your workspace admin with the site name and which connector failed.